Shipping Policies

Returns?

Sorry, No returns. We have tried and it doesn’t work. 99% of all need for returns can be solved with proper planning. Heres what to do:

1. Order samples first. Colors look different on your computer/phone than they do in person, and in different lighting.

2. Ask questions (if you have any) before you order, we answer emails personally and quickly.

3. Measure twice, check your math. If you need help just contact us and we will double check for you.

4. Don’t shop while drinking. Drunk ordering at 2am is not a good idea, even though it’s fun

5. Sometimes life throws you curve ball and plans change. We can take a return but it’s not without a cost. If something unplanned comes up and you really need to return your Slate-ish send us a note and we will work something out. If you’re cool, we’re cool.

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We use UPS for most of our deliveries to insure prompt and accurate shipment.

Transit time depends on your location.

If you are in Lincoln, NE city limits we delivery personally.
No local pick up.

Standard lead time for Loose Tile is 5-10 business days. Most orders ship within 3-4 days.
Planks have a 2-4 week lead time.

Once your order has shipped, you will receive an email with tracking information. 

We are not responsible for packages after they have been delivered to your shipping address.

Freight

Orders over 400 square feet may ship Freight. We will ship with the best rate available through various Freight Companies.  If you have a specific freight company you would like us to use, please contact us.  
If you are looking for a large bulk order - please email jen@slate-ish.com with details on your quantitiy and shipping address so we can find the best rate for you!

International

Nope, US addresses only.  

Sales Policies

Prices are subject to change at any time. Usually, but not always, they go down as we automate.

When we offer a discount or sale, prices apply only to the stated products, and only during the time period advertised. We do not honor sale pricing for purchases before or after the listed sale dates.